Legal
Privacy Policy
Last updated: June 12, 2026
1. Introduction
Zorovex Technologies (Pvt.) Limited(“Zorovex,” “we,” “us,” or “our”), operating the Zorovex.ai platform, provides an AI-powered customer communication and CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or communicate with us.
2. Information We Collect
Information you provide
- Account and contact details (name, email, phone, business name)
- Billing and subscription information processed via our payment provider
- Content you configure in the platform (services, policies, knowledge base)
- Communications with our support team
Information collected automatically
- Device, browser, and log data (IP address, pages visited, timestamps)
- Usage data related to platform features and performance
- Cookies and similar technologies on our marketing website
Customer communication data
When you connect messaging channels (e.g., WhatsApp, Instagram, Facebook Messenger), we process messages and related metadata on your behalf to deliver automated responses, booking, and CRM functionality.
3. How We Use Information
- Provide, operate, and improve the Zorovex platform
- Process subscriptions, billing, and account management
- Deliver AI-assisted messaging, scheduling, and automation features
- Send service-related notices, security alerts, and support responses
- Analyze usage to improve reliability, security, and product experience
- Comply with legal obligations and enforce our terms
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers (hosting, analytics, payment processing, messaging infrastructure) under contractual confidentiality obligations
- Integration partners you authorize (e.g., Meta platforms, Google Calendar)
- Professional advisors or authorities when required by law
- Successor entities in connection with a merger, acquisition, or asset sale
5. Data Retention
We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to applicable law and legitimate business needs.
6. Security
We implement administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Contact us at support@zorovex.com to exercise these rights.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.
9. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.
11. Contact Us
Questions about this Privacy Policy? Email support@zorovex.com, call +92 332 7149666, or write to Zorovex Technologies (Pvt.) Limited, House No. 128, Sector E, Askari X, Lahore Cantt, Lahore, Punjab, Pakistan.